There is an old saying that “The customer is always right.” Even when you know he or she is wrong, the customer is STILL right.
If you’re running a store, you’ve got employees working below you that you are expected to set an example for. If your position is running the cash register, making the coffee, stocking or cleaning, you’re still important. You’re still working with people. You’re still a representative of the company that you work for.
I get it if you’ve had a bad day, a bad night, got in a fight with your mom, your boyfriend, your ex is giving you problems, or the woman down the street is causing trouble again. I totally get it. It happens to the best of us. But if I’m your customer, I’m not there to be your proverbial punching bag. I’m not there to be publicly humiliated, berated, verbally abused or accused of stealing while I am still standing in front of the register with the product I wish to purchase clearly visible in my hand. I am there to place my order, buy my items and get out.
This one customer hower, survived all that in a Starbucks in Queens, NY earlier this month by an angry employee who called herself a “manager.”
If you work in a restaurant, in hospitality services, or retail of any kind, what are your experiences with situations like this?
Have you ever felt like a customer was making your blood boil?
What steps would you take to keep yourself from exploding on the job?
Please share and pass this along!
Originally posted on New York's PIX11 / WPIX-TV:
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ELMHURST, Queens (PIX11) — An employee at a Queens Starbucks was suspended and no longer works there after a video of her berating and yelling at customers was posted to Facebook.
The video begins with the employee screaming at the customer, seemingly over a “straw.” When the customer asks to speak to the manager, the employee continues to yell, saying she is the manager.
“Get out!” she yelled. “You’re not going to be served here.”
The customer, Ruby Chen, wrote about the experience on her Facebook page Friday, saying the ranting “manager” was actually a shift supervisor and is “no longer working for Starbucks.” The district manager contacted her and offered her a $100 gift card.
The customer behind her, Pennapa Castro, posted the video to Facebook Tuesday, writing “too much attitude at Starbucks.” The incident happened at the shop on 86-51 Broadway in Elmhurst.
After Chen ordered a Frappuccino…
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